Shipping - Allola Cashmere Online Boutique

Customers'
Feedback

Home > Help > Shipping

Shipping & Returns

Shipping Methods
Shipping & Handling Rates
Returns
Shipping Policy

Shipping Methods

USPS Priority Mail with Delivery Confirmation
- Free Shipping
- Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii
- Applies to APO/FPO addresses when using a United States ZIP Code only
- Order usually arrives within 2-4 business days (for in-stock items)
- One offer per purchase
- Subject to reduction by returns, cancellations or exchanges
- Not applicable towards gift certificates
International Orders: Currently, we don't accept international orders.

Shipping & Handling Rates:

USPS Priority Mail with Delivery Confirmation Rate: $0.00

If the Shipping Weight of your order is over 10 pounds, your Shipping & Handling Charge calculated by the shopping cart will be incorrect. We will inform you with the correct amount of the Shipping & Handling Charges by email within 2 business days on receipt of your order.

Back to Top

Returns

We care all your response or comments, your satisfaction is our priority.

If you are not totally satisfied with your purchase, simply return it in its original condition (any worn, washed or customer-damaged item will not be accepted) to us within 30 days of its shipping date to you.

The promotional and clearance items and the items which specified "No return, No exchange" can not be returned or exchanged.

The shipping charges are not refundable.

You are kindly asked to try the garments or accessories you ordered from us on a clean surface for a brief time to discover any possible fit problems or defects.

In the unlikely event that we proceeded your order incorrectly or shipped you a defective item, we will gladly take back the item and credit you the purchase price, sales tax and original shipping costs. In addition, we will also credit you the cost of your return postage.

When you return your merchandise, please write down your request (return or exchange) on a copy of your shipping slip. Then, enclosed the slip in the carton with your return merchandise, wrap the package securely, and send it to the address listed below:

allola.com
P.O. Box 725
Mountain View, CA 94042

For your protection, please send all returns via USPS Priority Mail + Delivery Confirmation + Insurance (available at Post Offices) or other trackable methods like UPS or FedEx. Please note that the customer is responsible for all shipping charges and risk of loss on all return shipments and that we can not accept any CODs.

If you are returning an incorrectly shipped or defective item, please first for customer care.

Back to Top

Shipping Policy

The Order Confirmation does not constitute a final offer or contract. All orders are subject to management review and approval and if found to be invalid due to any reason, are subject to cancellation by management.

If you are one of the dealers, resellers, exporters, wholesalers, or customers who intend on reselling the product offered by allola.com, please contact us . Please don't order online, for your order will be rejected.

All your orders will be processed and dispatched as soon as payments are cleared. For in-stock items, we ship out orders within 2~3 business day of confirming that your payments are cleared. You will receive confirmation of shipment within 72 hours of shipping.

All North American orders and international orders are shipped from the United States.

Back to Top